Your First Visit

The Initial Consultation will Help you Understand our Process.

Your First Visit

Initial Consultation and Examination (45 – 60 minutes)

You will be greeted by our wonderful receptionist at your first appointment and welcomed to our office. If you have not already filled out the new patient forms that were sent to you beforehand via mail or email, we will help you fill out these forms in order for us to collect some basic medical and personal information.

After you have completed the new patient form, one of our great assistants will come and introduce themselves and bring you into our consultation room to take a series of photographs of your mouth and teeth. These pictures will be used by our orthodontists when they explain what needs to be accomplished in order for you to get that ideal set of teeth.

One of our orthodontists will then come in to thoroughly examine your gums, jaws, teeth, and bite. This initial examination will take approximately 10-15 minutes.

Following the initial exam, your orthodontist will write up a list of orthodontic issues that you are facing and come up with a preliminary treatment plan. He will come to explain what makes a functional and esthetically pleasing set of teeth and what you need to do to get there. It is during this time that the doctor will provide estimates for the treatment fees and the treatment duration. There will be plenty of time for voicing your questions, concerns, and goals.

Diagnostic Records (30-40 minutes)

After the initial examination, if Dr. Pollard or Dr. Perrin has determined you are a candidate for orthodontic treatment, they will need to gather further information prior to developing an accurate treatment plan. This appointment will typically include gathering impressions of your bite and teeth, photographs, and x-rays (if necessary).

Final Consultation (45-60)

Your orthodontist will have all the information needed from the diagnostic records to develop an effective plan that will address all of your orthodontic issues. At this final consultation, you will be able to sit down with the doctor and he will be able to go over the diagnostic findings and potential treatment plan. He will also spend time covering the fees for the treatment and the different payment arrangements available. There will be plenty of time for your questions.

Starting Appointment

The big day has finally come! One of the assistants will begin your treatment by cleaning all of your teeth to fully prepare them for brackets. She will be placing a cheek retractor in your mouth, which will keep your cheeks and lips out of the way to make sure your teeth to stay dry during the bonding procedure.

The orthodontist will come in after the teeth have been prepared by the assistant and begin to place each bracket very carefully in the correct spot.

Once the brackets have been put in place, the cheek retractor can come off and the specific wires can be placed to begin aligning your teeth. This may also be an exciting time for some patients since they will be able to pick out the elastic colors at this point.

Before you will be able to leave, the assistant will show you how to take care of your braces and teeth by providing you a demonstration on proper oral hygiene while wearing your new braces. She will also provide you with an idea on what type of foods you can and cannot eat in order to prevent damage to the braces. Hopefully, you can take out some important information that will ultimately influence the outcome of your treatment.

Appointments for Regular Adjustments (15-30 minutes)

Typically, these appointments will be scheduled every 4-8 weeks, depending upon the stage of your treatments is. This treatment may involve a change of your wires, brackets, and or elastics. There may be an opportunity for you to brush and floss without your wires in the way. Make sure you are not relying on this opportunity as your only thorough cleaning because gum disease and cavities can occur quite rapidly if you’re not keeping up with your oral hygiene.

West Kelowna Orthodontics

Contact Information

215-3011 Louie Drive
West Kelowna , British Columbia
V4T 3E3

Phone: 250-768-8663

Email Us

Hours of Operation

Monday: 8:30 AM - 5:00 PM

Tuesday: 8:30 AM - 5:00 PM

Wednesday: CLOSED

Thursday: 8:30 AM - 5:00 PM

Friday: 8:30 AM - 5:00 PM


I was referred by my dentist and went for an initial consult to see what can be done so I can get a better smile. I must say the service is extra-ordinary....

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When Emily started her treatment we assured her she'd be all done before graduation. She chose the 'faster' treatment, she never complained about the aches...

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We have had three great experiences with Pollard & Perrin Orthodontics and would highly recommend their professional services. My husband and two of our...

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