I was referred by my dentist and went for an initial consult to see what can be done so I can get a better smile. I must say the service is extra-ordinary. The staff goes the extra mile so you are comfortable. I must say this is a one in a kind service. Not everywhere will you get such a great service. Dr. Pollard even try to give me different option to make payment for my braces. I recommend anyone to Dr. Pollard. When you enter the office you feel at home.
When Emily started her treatment we assured her she'd be all done before graduation. She chose the 'faster' treatment, she never complained about the aches and pains because she knew her teeth were going to be perfect for graduation. Her braces came off a little ahead of schedule and everything was looking great. Then we started calling around looking for a Periodontist to finish Emily's new smile. We couldn't find a single office that could get her in for surgery before July. She was devastated. That's when I called Dr. Perrin's office and explained our situation to Stacy. She got us an appointment with Dr. Preston in Kelowna right away. Dr. Preston's office did Emily's procedures over two days on Spring Break. We only had to make one trip down from Fort St. John and Emily didn't even miss any school. I would like to THANK everyone at West Kelowna Orthodontics for all their hard work and dedication. We are always met with a smile from Jody when we step in the door. Danielle has helped explain everything I needed to know about submitting claims to insurance (and re-submitting claims when necessary). Andrea, Jen, Lisa, Stacy and Melissa are the reasons my kids keep coming back. They explain everything that's happening, going to happen, better not happen and then patiently explain it all again the next time the kids are in. Thank you all. You truly go above and beyond. - Patty Allison & Family
We have had three great experiences with West Kelowna Orthodontics and would highly recommend their professional services. My husband and two of our children now have beautiful smiles thanks to Dr. Perrin and his wonderful staff. Everyone in the office is friendly, knowledgeable and patient oriented. Treatments and appointments are explained thoroughly without feeling rushed. Our appointments were always on time and well scheduled showing us that they valued patient's time. Dr. Perrin is very personable and caring. He provides quality care in a comfortable environment with beautiful results. We couldn't have asked for anything better. Looking forward to another round of treatment with our youngest daughter. Thank you for our amazing smiles. - Janice and Wayne Popoff
My daughter is seeing Dr. Pollard for her braces. Very friendly guy and the staff are great as well. They did an excellent job of explaining the problem, treatment options, how long it might take, etc and worked with us to make sure we were comfortable with the financial arrangements. We really felt like we were a part of the whole treatment. Great experience overall so far.
I did not have orthodontic work done as a child and developed significant dental problems as time passed. My front teeth were totally wearing away and I could not open my mouth as wide as I should have been able to---I had not been able to bite into an apple for decades! So, just a couple of years before my retirement, I was referred to Dr. Perrin who reviewed my options and recommended braces, followed by jaw surgery and further braces. I was amazed at how smoothly everything went and how good the results were. I found Dr. Perrin to be very approachable. At one stage, one of the other dentists involved in my jaw reconstruction made recommendations that didn't make sense to me. Dr. Perrin reviewed the recommendations with me and agreed that some of the recommended work wasn't required. It was very nice having someone there whose opinion I respected. Office staff was routinely upbeat and welcoming---I think much more so than in most offices. Overall, I'd highly recommend discussing your needs with Dr. Perrin. If work is required, I believe that he will do everything possible to ensure good results.
- Dr. Robert Mack
Just got my braces on at West Kelowna Orthodontics. Dr. Pollard is great! Very knowledgeable and makes you feel very comfortable while you are there. Everything was explained to me before we got started and he answered all my questions. I'll be taking both of my kids to see Dr. Pollard in the next 6 months.
What a positive experience! Each time my children walked into Dr. Perrin's office they were treated in a kind, caring and respectful manner that reinforced Dr. Perrin's philosophy of 'Everybody Smiles'. I have recommended Perrin Orthodontics several times to friends and colleagues who needed Orthodontic care for their families. One of the things I have appreciated most from the experience was that the team at West Kelowna Orthodontics encourages the child to be pro-active and personally vested in their new beautiful smile. For my family, it was definitely a win-win experience! Many thanks to the awesome team at West Kelowna Orthodontics. - Jennifer, Kyle & Keara Anutooshkin
Dr. Pollard is awesome. I have been taking my daughter there since October and we have been very happy with the way we are treated by Dr. Pollard and his staff. I love that the office is close to my home. The staff is great and we feel like we are being treated fairly and honestly. I would highly recommend West Kelowna Orthodontics.
Dear Dr. Perrin, my husband and I would like to thank you for the wonderful experience we had with our daughters' orthodontic treatment. Both our daughters had extensive treatment including headgear and both of them are left with a positive feeling toward dental work. I think that is one of the most important results of your amazing work because our teeth are so important to lifelong wellness. Not to mention that they both have perfect, beautiful smiles! My younger daughter started her procedures when she was still suffering from serious anxiety issues and she was treated with respect and care at all times. The fact that West Kelowna Orthodontics offers payment options is the only way we could afford the work and we are very grateful to you once again. We will recommend West Kelowna Orthodontics to anyone we know that needs orthodontic work in the future as it would be to their benefit. Thanks again. Gord & Laura Willson